Failed to delete KES 11.11.0.452

[HBIDSI-PR]

Hello,

We have to uninstall KES which is malfunctioning. KES is installed on a computer equipped with Windows 11 x64

it is not possible to uninstall KES (Kaspersky Endpoint Security Windows 11.11.0.452) with Windows Uninstaller and Kavremover. A systematic message is displayed "an upgrade is in progress". We also launched an uninstallation from the Security Center console without success.

Could you please let me know about another method to remove KES or stop this in progress upgrade.

[Thomas Becker]

Hello,

To analyze this please open a request with https://CompanyAccount.kaspersky.com - we need to look deeper into this.
Add to your request a system data collection done with https://support.kaspersky.com/3632 to speed up the analysis.

[HBIDSI-PR]

Hello, we have reset the windows 11 OS, but we have taken note of the directions to take if we are stuck again.
Best regards