Facing issue in Kaspersky Cloud Security. it is detecting trusted files of microsoft documents (xlsx, docs, pptx) as a trojan PDM:Exploit.Win32.Generic

[Syed Ali Raza]

Dear Kaspersky Support,

One of our clients is facing issue in his trusted applications files i.e. xlsx & docx and the antivirus automatically delete the file the client needs to recover it again and again for working as these are the important files.

I would be very thankful to you, if you please guide me the solution of this issue. Below are some examples for your reference

[JL - KL DACH]

Hello Syed,

it will be needed to analyze the problem more deeper.

Therefore I recommend first to create a new Package in your Cloud Environment and deploy the new package to the client.
Check if the problem happen again. If yes open a ticket with Technical Support and provide the following:

Workspace ID
Email logging into cloud
License ID
Cloud Server name connecting to
a Report of the Client by using this tool
https://support.kaspersky.com/3632
(Please run as Administrator and include Event Logs)

Do NOT provide such information here.

Thank you in advance

Best Regards