Errors with removing KSWS and running GSI because of the Application Control [Kaspersky Security for Windows Server]

[Antipova Anna]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials.

Problem

KSWS10 and KSWS11 may have two issues because of the Application Control component:

1. Can't uninstall KSWS with the error "There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run"
   
2. Can't run GSI with this error "Unable to unpack the critical file. GsiSharp.bin"
   

Solution

Disable Application Control and retry uninstallation.

Сollect GSI, if necessary. 

[Moaaz]

On 11/25/2023 at 5:33 PM, Antipova Anna said:

Сollect GSI, if necessary. 

How?

[Renan Corassa]

13 horas atrás, Moaaz disse:

Como?

https://support.kaspersky.com/common/diagnostics/3632