Error encountered during the update of certain PCs.

[HelloWorld]

The error encountered during the update of certain machines:

An error 1186/0x0 ('The specified file was not found.') occurred while copying the file 'C:\ProgramData\KasperskyLab\adminkit\1103$FTClTmp\WUS3015415D59A4ECDD371E043B8BD226430AF9DE0B' to 'C:\ProgramData\KasperskyLab\adminkit\1103\wusfiles\30\3015415D59A4ECDD371E043B8BD226430AF9DE0B.~tip-temp~'

Please, can someone help to fix this issue?

[Vasily Burov]

Hi, @HelloWorld!

What Kaspersky product do you use? The Kaspersky Anti-Ransomware Tool does not contain the "C:\ProgramData\KasperskyLab\adminkit\" folder.

Thanks.

[HelloWorld]

Kaspersky security center

[Caos]

@HelloWorld

Please give more information: Version and build of Kaspesky products, S.O., screenshots,etc..

Regards

[KarDip]

Hello @HelloWorld

The error you encountered, 1186/0x0 ('The specified file was not found.'), occurs within Kaspersky Security Center (KSC) during file processing or copying operations. The root cause is typically related to missing or corrupted files in the repository or temporary folders.

Here’s how you can resolve the issue:

Steps to Fix

1. Verify the Repository Integrity

   • Open Kaspersky Security Center.
   • Navigate to Administration Server Properties > Advanced Settings > Update Agents.
   • Perform a repository synchronization:
     1. Right-click on the Administration Server.
     2. Select Advanced > Download updates to the repository.
   • Monitor synchronization logs for errors and ensure updates download properly.

2. Clean Temporary Folders

   • Navigate to:
     Copy code

     C:\ProgramData\KasperskyLab\adminkit\1103$FTClTmp\
   • Delete the folder contents to clear potentially corrupted temporary files.
   • Restart the Kaspersky Security Center Administration Server service.

3. Check Permissions

   • Ensure the Administration Server service account has full read/write permissions for:
     Copy code

     C:\ProgramData\KasperskyLab\adminkit\1103\
   • Adjust permissions if necessary.

4. Rebuild the Update Repository

   • If repository corruption is suspected:
     1. Go to Advanced > Delete updates from the repository in the KSC Console.
     2. Re-download updates to create a fresh repository.

5. Review Logs

   • Check logs in C:\ProgramData\KasperskyLab\adminkit\1103\Logs for related errors at the time the update failed.

6. Test Endpoint Updates

   • On a single affected endpoint, attempt to trigger an update manually via the local Kaspersky Endpoint Security interface.
     • Success may indicate a communication issue between KSC and the endpoints.

7. Verify Compatibility

   • Confirm that your KSC, Network Agent, and Kaspersky Endpoint Security versions are compatible. Mismatched versions can lead to update issues.

8. Contact Kaspersky Support

   • If the issue persists, gather logs and contact Kaspersky Support for further assistance. Use the Kaspersky Diagnostic Utility to collect logs.

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Would you like to expand on any specific steps? Let me know!

Thank you

Edited November 22 by KarDip
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