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Error connecting to rdp after using VPN and Cisco AnyConnect


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Hi all.
Help me please.
The problem is the following, to connect to the remote desktop, I turn on the Cisco AnyConnect Secure Mobility Client - rdp - everything is ok.
At the moment I work from another country and I need ros.ip , so I purchased vpn for this purpose: turn on Cisco AnyConnect Secure Mobility Client - connect vpn - rdp - error (attached). Or even if I don’t turn on Cisco AnyConnect Secure Mobility Client , and immediately after vpn I connect to rdp - the same error.
I beg you, please help, I just do not understand this topic at all (

Снимок.PNG

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Hello @007alex3

Welcome!

Apologies for the delay responding to your topic😯

  1.  Please contact Kaspersky support, on the support page, select either Chat or Email, then fill in Connectivity issues, Other template, in the problem details, provide a detailed history of the issue; Support may request logs traces & other data; they will guide you. 

Please share the outcome with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

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  • 3 weeks later...
On 10/5/2022 at 9:13 AM, 007alex3 said:

Hi all.
Help me please.
The problem is the following, to connect to the remote desktop, I turn on the Cisco AnyConnect Secure Mobility Client - rdp - everything is ok.
At the moment I work from another country and I need ros.ip , so I purchased vpn for this purpose: turn on Cisco AnyConnect Secure Mobility Client - connect vpn - rdp - error (attached). Or even if I don’t turn on Cisco AnyConnect Secure Mobility Client , and immediately after vpn I connect to rdp - the same error.
I beg you, please help, I just do not understand this topic at all (

Снимок.PNG

Hello,

Basically you cannot run two VPNs on the same windows device at the same time. You could try to use a virtual machine with AnyConnect and installed Kaspersky VPN at VM's host or configure Kaspersky VPN on your router.

The second option works for me without any issues right now.

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