Error 80240037 Windows patch management [KSC for Windows]

[Antipova Anna]

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Problem:

You have a new CPU in your managed device and Windows operating system released prior to Windows 10\Windows Server 2016. Start "Find vulnerabilities and required updates" for a managed devices. Task results and Kaspersky Event log on a workstation may indicate a following error:

Windows Update Agent error 80240037 ("The functionality for the operation is not supported.") #1181 (-2145124297) COM error 0x80240037 (wcode: 0) ''

Additionally, if you try to update workstation directly from Microsoft Update servers, you may see an error message in the Windows Update window that resembles the following:

Windows could not search for new updates
An error occurred while checking for new updates for your computer.
Error(s) found:
Code 80240037 Windows Update encountered an unknown error.

Cause: 

This error occurs because new processor generations require the latest Windows version for support.

Solution:

Microsoft recommend that you upgrade Windows Server 2012 R2-based and Windows Server 2008 R2-based computers to Windows Server 2016, and Windows 8.1-based and Window 7-based computers to Windows 10, if those computers have a processor that is from any of the following generations:

• Intel seventh (7th)-generation "Intel Core" processor or a later generation
• AMD seventh (7th)-generation (“Bristol Ridge") processor or a later generation
• Qualcomm “8996" processor or a later generation

More information on this topic can be found in the following Microsoft article:

https://support.microsoft.com/en-us/help/4012982/the-processor-is-not-supported-together-with-the-windows-version-that