Error 27300 while installing KES 11.1 latest build - mklif.sys driver installation error [Moved]

[rzaretskiy]

Dears, I'm trynig to install the latest KES version and getting an error: GSI has been uploaded here - https://yadi.sk/d/L-Cx5ycBpnU1JA Installation log is here - https://yadi.sk/d/cU0Cbpw46P6kcA Regards, Roman \\Moderator: Moved to the correct forum.

[Nikolay Arinchev]

Hi, Please install attached driver manually(RMC ant klif.inf - install) and launch installation once again. Please ley us know about result. Thank you!

[rzaretskiy]

Hi Nikolay, doesn't work... driver installation through an error: Where can i check the reason? Regards, Roman

[rzaretskiy]

I also noticed warning in Event Log: Ошибка уведомления профиля о событии Load для компонента {B31118B2-1F49-48E5-B6F5-BC21CAEC56FB}; код ошибки See Tracelogging for error details. update - this is not relevant; i've fixed the error with tail service, but both KES installation and driver installation still failing

[Nikolay Arinchev]

Could you please provide us with newly collected GSI log?

[rzaretskiy]

Here you are - https://yadi.sk/d/eITTGPwbs_ePYQ

[Nikolay Arinchev]

Please install attached rdriver as described above and re-launch installation process.

[rzaretskiy]

Dear Nikolay, mklif driver installation raises the same error: it asks for klif.sys driver so i put previously provided klif driver to the same folder, but result is the same. also i noticed that files klflt.sys and klif.sys are being copied to windows\system32\drivers, but mklif.sys not. any other suggestions? Regards, Roman

[rzaretskiy]

Dear Nikolay arinchev, do you have any ideas?

[Nikolay Arinchev]

Could you please provide us with setupapi.app.log and setupapi.dev.log, that are located at C:\Windows\inf?

[rzaretskiy]

Here you are - https://yadi.sk/d/4xxfEQZPMAN-0Q (all logs)

[rzaretskiy]

i've just tried again to isntall klif and mklif drivers - error hasn't happened, so assuming drivers are isntalled. then i ran kes installation and now getting error installing klim6 driver: can you send me klim6 driver setup? and maybe all other drivers

[Nikolay Arinchev]

Please use the attached driver.

[rzaretskiy]

Nikolay arinchev , драйвер klim6 установился (по крайней мере сообщение об успешной уecnfydrt получил), но попытка установки kes всё равно выдаёт ошибку установки драйвера klim6. заметил, что файла klim6.sys в c:\windows\system32\drivers\ нет, он есть только в C:\Windows\System32\DriverStore\FileRepository\klim6.inf_amd64_acf9280ab96a0806\klim6.sys в файлеsetapapi.dev.log такие строки: >>> [SetupCopyOEMInf - C:\Program Files (x86)\Kaspersky Lab\Kaspersky Endpoint Security for Windows\klim6_x64\klim6.inf] >>> Section start 2019/05/25 17:00:06.243 cmd: C:\Windows\System32\MsiExec.exe -Embedding EB855A39750F38D0BE007F4FE951A6C5 E Global\MSI0000 inf: Copy style: 0x00000000 ! inf: Driver package is already in driver store sto: {Setup Import Driver Package: C:\Program Files (x86)\Kaspersky Lab\Kaspersky Endpoint Security for Windows\klim6_x64\klim6.inf} 17:00:06.247 sto: Driver package already imported as 'oem21.inf'. sto: {Setup Import Driver Package - exit (0x00000000)} 17:00:06.252 inf: Driver Store Path: C:\WINDOWS\System32\DriverStore\FileRepository\klim6.inf_amd64_acf9280ab96a0806\klim6.inf inf: Published Inf Path: C:\WINDOWS\INF\oem21.inf >> Section start 2019/05/25 17:00:06.256 cmd: C:\Windows\System32\MsiExec.exe -Embedding EB855A39750F38D0BE007F4FE951A6C5 E Global\MSI0000 dvi: Driver is already installed; no work to do dvi: Committing changes to the network graph >> Section start 2019/05/25 17:00:15.741 cmd: C:\Windows\System32\MsiExec.exe -Embedding EB855A39750F38D0BE007F4FE951A6C5 E Global\MSI0000

[rzaretskiy]

полный лог - https://yadi.sk/d/7UPkTmWc9Oeyfg

[Nikolay Arinchev]

Спасибо за информацию! Пожалуйста, приложите также логи установки самого KES, где была зафиксирована ошибка установки klim6(повторная)

[rzaretskiy]

Nikolay arinchev, логи выложил сюда - https://yadi.sk/d/XEG5Ljxd_lAj0w заметил одну интересную особенность - после возникновения ошибки (но перед тем как нажать OK) я посмотрел в c:\program files (x86)\Kaspersky...\klim6_x64\ - там лежит драйвер другой версии! более свежий - 17 (от марта 2019-го), а Вы мне прислали более старый драйвер.

[Nikolay Arinchev]

Пожалуйста,, попробуйте установить более новый драйвер(приложен).

[rzaretskiy]

ничего не поменялось :( лог новой попытки установки - https://yadi.sk/d/fPizu7AX4PCzaA

[rzaretskiy]

ещё выложил лог работы DSIM - https://yadi.sk/d/UuyxYduekgdXjA там про klim6 написано: 2019-05-27 14:05:45, Error DISM DISM Driver Manager: PID=11828 TID=19748 Failed opening driver package for x86: INF Name='C:\Windows\System32\DriverStore\FileRepository\klim6.inf_amd64_1efef344f46b230e\klim6.inf' - CDriverPackage::OpenDmiDriverPackages(hr:0x80070003) 2019-05-27 14:05:45, Error DISM DISM Driver Manager: PID=11828 TID=19748 onecore\base\ntsetup\opktools\dism\providers\dmiprovider\dll\driverpackage.cpp:205 - CDriverPackage::Initialize(hr:0x80070003) 2019-05-27 14:05:45, Error DISM DISM Driver Manager: PID=11828 TID=19748 Failed to initialize the instance of CDriverPackage. - CDriverPackage::Create(hr:0x80070003) 2019-05-27 14:05:45, Error DISM DISM Driver Manager: PID=11828 TID=19748 Failed to create a driver package ATL object. - CDmiApi::DriverPackageOpenW(hr:0x80070003) 2019-05-27 14:05:45, Error DISM DISM Driver Manager: PID=11828 TID=19748 Failed to open a driver package object. - EnumDriverPackageRoutine(hr:0x80070003) 2019-05-27 14:05:45, Info DISM DISM Driver Manager: PID=11828 TID=19748 Could not add a driver into the driver enumeration list. This driver may be corrupt: C:\Windows\System32\DriverStore\FileRepository\klim6.inf_amd64_1efef344f46b230e\klim6.inf - EnumDriverPackageRoutine 2019-05-27 14:05:45, Info DISM DISM Driver Manager: PID=11828 TID=19748 Signature status of driver C:\Windows\System32\DriverStore\FileRepository\klim6.inf_amd64_acf9280ab96a0806\klim6.inf is: SIGNED - CDriverPackage::InitSignatureStatus что в общем-то логично - у меня же система x64

[Nikolay Arinchev]

Спасибо за информацию! Уточните, пожалуйста, запущен ли драйвер klim6(sc query klim6.sys)?

[rzaretskiy]

нет, не запущен. служба не установлена: sc query klim6.sys [SC] EnumQueryServicesStatus:OpenService: ошибка: 1060: Указанная служба не установлена. впрочем никакие другие службы Касперского тоже не установлены

[rzaretskiy]

Nikolay arinchev, any more ideas? i still can't install KES

[FVPDnet]

I'm also experiencing this issue on a Win 10 1903 box. This was after uninstalling KES prior to installing Win 10 from Win 7 (not a fresh Win 10 install)

[alomsk55]

Аналогичная проблемы, бьюсь уже 2 суток, не смог победить, саппорт не отвечает. Windows 1903, сначала деинсталировал 11.0.1.90, но 11.1.1.126 больше не встала.