Error 27300

[Gabriel Boettcher]

 

 

I’m encountering an error while trying to reinstall Kaspersky Endpoint Security (KES) on Windows 10, despite using the latest version of KES. I removed the previous installation using kavremover, but I am still unable to reinstall it. Can anyone assist me in resolving this issue

[Zied]

Hi Gabriel,

Please check this article https://support.kaspersky.com/kes11/troubleshooting/install/15378

[Renan Corassa]

Is this the first time this station has tried to install KES?

[Gabriel Boettcher]

19 horas atrás, Renan Corassa disse:

Is this the first time this station has tried to install KES?

I think so

[Renan Corassa]

@Gabriel Boettcher

what is the OS?

Edited February 27 by Renan Corassa

[Renan Corassa]

If possible, open cmd as administrator and run the command below:

sc query type= driver group= NDIS

Check if you have any DISPLAY_NAME with the nomenclature:
Kaspersky Anti-Virus NDIS 6 Filter

If so, there may be a KES record already installed on this workstation at another time.

Use KAVREMOVER to clear old KES data.

[Gabriel Boettcher]

3 horas atrás, Renan Corassa disse:

@Gabriel Boettcher

what is the OS?

Windows 10

[JL - KL DACH]

Hello Gabriel,

please create a GSi Report of this PC
https://support.kaspersky.com/3632

(Please run as Administrator and include Event Logs)

Then goto getsysteminfo.com and open the file. Check if any suspicious software is still installed and remove it before trying to install KES again. Within the zipfile you will also find the Install logs which you can analyze by yourself or you open a support ticket.

Thank you in advance

Best Regards