Error

[HUNTERTM]

Error:

 

[ak01]

Do you have an ssl intercepting firewall or proxy?

What error message is shown under “view results”?

[HUNTERTM]

 

[ak01]

It is difficult to investigate that remotely. Maybe you start wireshark to see if and how it communicates and what comes back.

It could be a firewall which blocks or ssl intercepts the connection, it could be a (transparent) http proxy or a temporary server problem (maybe a server reboot fixes it?).

[Victor C.]

Hi,

Happy New Year! In order to resolve this issue, please configure your third-party security appliance (web proxy or firewall) to allow connections from Administration Server to:
* TCP port 443 of s[00-18].upd.kaspersky.com
* TCP port 443 of downloads.upd.kaspersky.com
* TCP port 443 of cm.k.kaspersky-labs.com
* TCP port 80 of crl.kaspersky.com

Also, the following Kaspersky Lab update servers are recommended to be set to allow list in your security appliance.
https://support.kaspersky.com/general/products/6105 />http://support.kaspersky.com/13211

If you are still unable to get this working with above documentation, please contact our support department so we can assist you: Contact Information | Kaspersky

Kind regards.

[HUNTERTM]

 

[HUNTERTM]