Entering new code after license expires

[Mikey89]

Hello

 

So my current license will expire in a few days and i’m planning to add a new one since i already have bought it.

 

My question is : should i put the new license code 1-2 days before the current license expires or should i wait for the current one to expire and then enter the new license code ?

 

Does entering the new license code before the current one expires cause any activation issues ?

[Flood and Flood's wife]

Hello, So my current license will expire in a few days and i’m planning to add a new one since i already have bought it.

1. My question is : should i put the new license code 1-2 days before the current license expires or should i wait for the current one to expire and then enter the new license code ?
2. Does entering the new license code before the current one expires cause any activation issues ?

Hello @Mikey89, 

Welcome!

We’ve confirmed with a Technical Support Supervisor, there is a grace period of up to 14 days before all features will be disabled from the date of current license expiry. 

It’s personal choice, however, we prefer to wait until the existing license expires, that eliminates any possibility of activation code conflict. 

Thank you🙏

Flood🐳 +🐋  

Resource:

About activation codes for Kaspersky applications

[Mikey89]

Hello, So my current license will expire in a few days and i’m planning to add a new one since i already have bought it.

1. My question is : should i put the new license code 1-2 days before the current license expires or should i wait for the current one to expire and then enter the new license code ?
2. Does entering the new license code before the current one expires cause any activation issues ?

Hello @Mikey89, 

Welcome!

We’ve confirmed with a Technical Support Supervisor, there is a grace period of up to 14 days before all features will be disabled from the date of current license expiry. 

It’s personal choice, however, we prefer to wait until the existing license expires, that eliminates any possibility of activation code conflict. 

Thank you🙏

Flood🐳 +🐋  

Resource:

About activation codes for Kaspersky applications

 

Thanks Flood for the quick reply.

 

Wanted to ask one more thing that i forgot.

 

I already had an account on this forum made like 1-2 years ago. Today when i wanted to log in i saw that i needed to change my password because the “password change at 180 days” was turned ON it seems.

 

Now i’m not sure what my old username was in the older account but it probably must have changed.

 

Does that mean that the old account was deleted ?

 

The one i am posting from now i checked and it was created today. I wouldn’t have had to create one i think if the website didn’t force me to change password because of the 180 days option.

[Flood and Flood's wife]

Hello @Mikey89, 

You’re most welcome☺ !

“password change at 180 days” is a default, however, as long as you used the same email address as what you used when you created your Kaspersky Community account, the user name does not change.

In fact, the user name cannot be changed, unless it’s done by the Kaspersky Community Admin/Expert team & possibly Moderators also have the authority to make such a change. 

It’s best to ask @Igor Kurzin & or @Danila T. please, they will be able to assist you.

Thank you🙏

Flood🐳 +🐋  

[Mikey89]

Hello @Mikey89, 

You’re most welcome☺ !

“password change at 180 days” is a default, however, as long as you used the same email address as what you used when you created your Kaspersky Community account, the user name does not change.

In fact, the user name cannot be changed, unless it’s done by the Kaspersky Community Admin/Expert team & possibly Moderators also have the authority to make such a change. 

It’s best to ask @Igor Kurzin & or @Danila T. please, they will be able to assist you.

Thank you🙏

Flood🐳 +🐋  

 

Well the website asked me to pick a username and it was even telling me that the account was created today even though i have it for like 1-2 years.

 

Anyway i will just leave it like this for now because i’m ok with how it is.