Endpoint client update Error_0x85DC001B

[KASPER66]

Hi, i am using the Kaspersky Security Center 13.2 with Kaspersky Endpoint Security (v11.7.0.669) clients. My problem is that when i start an KES-update on the client (doesn’t matter if i start it manually from the client or with an automated task with the  managment console) i always get the error “task failed” (Error_0x85DC001B). The Update sources are the Kaspersky Security Center and the second one is the Kaspersky Update Server

[Victor C.]

Hi,

From information provided, it seems that KES update component may be malfunctioning. In order to resolve the issue, please try to uninstall and re-install KES then perform database update task.

To remove any remnants of the KES product, please use kavremover utility to uninstall KES.

Download the archive  kavremover.zip from the following link:
https://support.kaspersky.com/1464#block1

I hope this helps.

 

 

[Mey Log]

Hi, my KES v11.7.0.669 clients sometimes also give this error. sometimes they also output "completed" and sometimes "completed" but with an error in the log.

Task failed:
Ergebnis: Fehler bei der Aufgabe
Grund: Fehler
Fehler: Error_0x85DC001B

Complete with error:
Ergebnis: Die Aufgabe wurde abgeschlossen
Grund: Fehler
Fehler: Error_0x05DC000A

Complete:
Ergebnis: Die Aufgabe wurde abgeschlossen

[H-P Technologies]

This seems to be an ongoing issue with 11.7.0.669.  I have upgrade 120 machines to it when it first came out.  So far, this update issue has happened on maybe 7 machines.  All at different times.  Some laptops, some desktops, some on network, some coming from a VPN.  Reinstalling DOES fix the issue on the one machine, but it just hits another a few days later. One happened last Thursday, and on Monday there was another.

[Victor C.]

Hi,

This may be related to corrupted databases in KSC. In order to fix it, please clear updates repository and download the updates once again.

http://support.kaspersky.com/9307

Once new database updates are downloaded, please run database update task for your managed devices.

I hope this helps.

 

 

[H-P Technologies]

Nope, didn’t work.  Removed the update files and re-downloaded them. Had 3 machines that need update.  2 it failed, one it worked.  

[Victor C.]

Hi,

If none of the above solutions apply, the case should require Kaspersky Support assistance. Please contact the Kaspersky Business Support team by opening a web ticket through the company's account portal: https://companyaccount.kaspersky.com/account/login or contact technical support in your region.

Please see your region support group contacts here: https://support.kaspersky.com/b2b/

Thank you for your cooperation.

 

[sahana]

As I understand you, there are 83 machines, and the update error is constantly on different computers. Tired of reinstalling the antivirus.

[H-P Technologies]

I have to open a ticket.  Its been 2 months and clients are still failing to update randomly.  The only way to fix it is to uninstall Endpoint and reinstall it on those machines.