Email Address Change Problem.

[steve33]

I wish to change my email address but can't  - I followed the steps but I step 4 doesn't function  i.e. I cannot delete the old and enter the new adress

I am sure the solution is simple but I don't know what it is. Thanks

 

To change the email address:

1. Click the link with your email address in the upper-right corner of the page.

   A drop-down menu opens.

2. Click the manage your account button.

   This opens a window in which you can edit the account settings.

3. Go to the Email address tab.
4. Enter the new email address.
5. Enter your account password.
6. Click the Save button.

   A message containing a link for confirming the new email address is sent to the specified email address.

7. Click the link in the message.

The new email address is confirmed and will be used with your account in the future.

[Flood and Flood's wife]

44 minutes ago, steve33 said:

I wish to change my email address but can't  - I followed the steps but I step 4 doesn't function  i.e. I cannot delete the old and enter the new address

I am sure the solution is simple but I don't know what it is. Thanks

To change the email address:

1. Click the link with your email address in the upper-right corner of the page.

   A drop-down menu opens.

2. Click the manage your account button.

   This opens a window in which you can edit the account settings.

3. Go to the Email address tab.
4. Enter the new email address.
5. Enter your account password.
6. Click the Save button.

   A message containing a link for confirming the new email address is sent to the specified email address.

7. Click the link in the message.

The new email address is confirmed and will be used with your account in the future.

Hello @steve33, 

Welcome back! 

1. There's no *deleting* of the old-email-address in any of the documented steps, My Kaspersky, Managing your account, How to change the email address:
2. By entering a *new* email address the *old* email address is *replaced*.         
3. IF the process is not working, exit the browser & MyKaspersky session & try *another* browser, IF the process still doesn't work, log the issue with Kaspersky, follow from dot-point 4 below:
4. On the Kaspersky Customer Service page: https://support.kaspersky.com/b2c/global#contacts, select Email, select (your) Kaspersky software from the dropdown-list (D) fill in the template as shown; please provide a *detailed-history*  & *do not use the AI-bot to submit the request*                        

Please share the outcome, with the Community, when it's available?

Thank you🙏
Flood🐳+🐋