e-mail from Kaspersky stating that my license has expired, but I did renew. [Closed]

[Katrien VaL]

Dear support, Today I received an e-mail from Kaspersky stating that my license has expired. I have however recently renewed my license and also have the order confirmation to prove it. I was able to enter the data from the order confirmation and had no problems untill this e-mail arrived. When I tried to open Kaspersky after reading this e-mail my computer froze and I had to forcibly restart it. Since then I have also not been able to log in to Kaspersky with the information that arrived allongside the order confirmation. Please advice me how I should proceed. Sincerely, Katrien.

[kmscom]

collect report https://support.kaspersky.com/common/diagnostics/3632 put the archive with the report files on any file sharing service, the link to which should be indicated in the reply message How to view detailed license information save the screenshot of the Licensing window and attach it in a reply message How to take a screenshot