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[uco73]

Regards to all! I have a small problem with kasperski account. Someone hacked my account and deleted my email. Now I need to change my e-mail, so I need help with that. Thanks in advance!

[Berny]

@uco73

Please contact Kaspersky Technical Support
https://support.kaspersky.com/b2c/ 

[Flood and Flood's wife]

19 minutes ago, uco73 said:

Regards to all! I have a small problem with kasperski account. Someone hacked my account and deleted my email. Now I need to change my e-mail, so I need help with that. Thanks in advance!

Hello @uco73, 

Welcome!

Please contact Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> fill in the template as follows:

The *Forgot password* is the closest possible template available - so make sure you provide as many Details as possible so Support can assist & fill in the the software *you have*

Thank you🙏
Flood🐳+🐋

Edited March 30 by Flood and Flood's wife
pn

[uco73]

THX guys. I sent and I waiting answer!

[uco73]

Kaspersky support canceled and closed my case. And what should I do now? I have a licensed Kaspersky Internet Security, which is associated with an email address that no longer exists. I kindly asked them to change my address, but they refused, which means that the next time I activate, I will have to pay the full price again, as if I were a new user, not an old one. Where is this world going? No one cares about anyone anymore. This is to make a man cry.

[Flood and Flood's wife]

13 minutes ago, uco73 said:

1. Kaspersky support canceled and closed my case.
2. And what should I do now?

I have a licensed Kaspersky Internet Security, which is associated with an email address that no longer exists.

I kindly asked them to change my address, but they refused, which means that the next time I activate, I will have to pay the full price again, as if I were a new user, not an old one.

Where is this world going? No one cares about anyone anymore. This is to make a man cry.

Hello @uco73, 

Thank you for posting back!

1. Was a reason/explanation given? 
2. Do you still have the *original* KIS subscription invoice/email/bank records? -> IF the answer is 'yes', raise a new incident, explain again the problem &  show them the KIS information - ask them to help you. 
3. Post the Incident request number - prefixed with INC000000, that was closed please?  

Thank you🙏
Flood🐳+🐋

[uco73]

I clearly wrote to them that the email, which is connected to the kasperski account, was hacked and deleted and that they should replace it with a new email. I did it again, but I was rejected again. Is it possible that they care more about money than about users?

[Berny]

@uco73

Can you please share your INC number.

[uco73]

On 4/3/2024 at 7:35 PM, Berny said:

Can you please share your INC number.

Here is:

Kaspersky Technical Support - ID INC000015566456

[uco73]

There is no need for further action. I did the email change myself. I transferred the existing key for Kaspersky Internet Security to my main email, downloaded the application and installed it. When the support didn't want to do me a favor, I had to do it myself.