March 30, 20242 yr Regards to all! I have a small problem with kasperski account. Someone hacked my account and deleted my email. Now I need to change my e-mail, so I need help with that. Thanks in advance!
March 30, 20242 yr @uco73 Please contact Kaspersky Technical Support https://support.kaspersky.com/b2c/
March 30, 20242 yr 19 minutes ago, uco73 said: Regards to all! I have a small problem with kasperski account. Someone hacked my account and deleted my email. Now I need to change my e-mail, so I need help with that. Thanks in advance! Hello @uco73, Welcome! Please contact Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts -> fill in the template as follows: The *Forgot password* is the closest possible template available - so make sure you provide as many Details as possible so Support can assist & fill in the the software *you have* Thank you? Flood?+? Edited March 30, 20242 yr by Flood and Flood's wife pn
April 1, 20242 yr Author Kaspersky support canceled and closed my case. And what should I do now? I have a licensed Kaspersky Internet Security, which is associated with an email address that no longer exists. I kindly asked them to change my address, but they refused, which means that the next time I activate, I will have to pay the full price again, as if I were a new user, not an old one. Where is this world going? No one cares about anyone anymore. This is to make a man cry.
April 1, 20242 yr 13 minutes ago, uco73 said: Kaspersky support canceled and closed my case. And what should I do now? I have a licensed Kaspersky Internet Security, which is associated with an email address that no longer exists. I kindly asked them to change my address, but they refused, which means that the next time I activate, I will have to pay the full price again, as if I were a new user, not an old one. Where is this world going? No one cares about anyone anymore. This is to make a man cry. Hello @uco73, Thank you for posting back! Was a reason/explanation given? Do you still have the *original* KIS subscription invoice/email/bank records? -> IF the answer is 'yes', raise a new incident, explain again the problem & show them the KIS information - ask them to help you. Post the Incident request number - prefixed with INC000000, that was closed please? Thank you? Flood?+?
April 3, 20242 yr Author I clearly wrote to them that the email, which is connected to the kasperski account, was hacked and deleted and that they should replace it with a new email. I did it again, but I was rejected again. Is it possible that they care more about money than about users?
April 6, 20242 yr Author On 4/3/2024 at 7:35 PM, Berny said: Can you please share your INC number. Here is: Kaspersky Technical Support - ID INC000015566456
April 6, 20242 yr Author Solution There is no need for further action. I did the email change myself. I transferred the existing key for Kaspersky Internet Security to my main email, downloaded the application and installed it. When the support didn't want to do me a favor, I had to do it myself.
Regards to all! I have a small problem with kasperski account. Someone hacked my account and deleted my email. Now I need to change my e-mail, so I need help with that. Thanks in advance!