Dropbox and Office 365

[brich1212]

Did something change recently that would prevent these apps from synching?

They seem to work if I disable Kaspersky but just hang when its on.  

[Flood and Flood's wife]

Hello @brich1212, 

Welcome!

• ?Which KTS version & patch(x) is installed, on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select About ?
• ? Which OS version & build - How to find the version of your operating system ? 

Please try this solution from @Igor Kurzin

1. Make sure Windows Hidden files, is checked/ticked, refer: View hidden files and folders in Windows?
2. Open Kaspersky app, select Settings⚙, select General, uncheck Enable Self-Defense, select Save, select Yes - to confirm the action.
3. Exit Kaspersky app - on the Windows taskbar or hidden icons, rightclick the Kaspersky icon, select Exit.
4. Go to folder C:\ProgramData\Kaspersky Lab\AVP21.3\Report\ and delete the contents = all files and folders.
5. Start Kaspersky app.
6. Enable Self-Defense.
7. Shutdown the computer, using Shutdown, not Restart, power on, login.
8. Re-check the issue?

Please share the outcome, with the Community, when it's available? 

Thank you?
Flood?+?

Edited October 23, 2022 by Flood and Flood's wife

[brich1212]

KTS: 21.3.10.391 (j)

OS
Version: 21H2
Build: 19044.2130

The above steps, seem to have remedied the situation.

Thank you so much!

 

[Flood and Flood's wife]

19 minutes ago, brich1212 said:

The above steps, seem to have remedied the situation. Thank you so much!

 

Hello @brich1212, 

You're most welcome!

Excellent work, well done? & thank you for taking the time to update the Community?

We're delighted to read the issue is resolved?‍♂️

Flood?+?