Downgrading from 10 devices to 5 devices

[Fergus]

I have used Kaspersky security product for many years and currently have a 10 device version of Premium.  My subscription will run out in 5 days and I have purchased (via Amazon) a 5 device version as I didn't get the choice of renewing anything other than a 10 device version.  I have added it to my subscriptions and it is there marked 'not in use'.  How do make use of it on my remining 5 devices (2 Windows 11 and 3 Android)?  Do I have to wait for my present subscription to run out?

[Berny]

@Fergus

Your subscription for 5 devices from Amazon is currently considered as ‘Reserve code’ and should become active when your current license expires.

[Fergus]

Thank you.  I was surprised that going to buy from Kaspersky directly I only got the choice of 10 devices.

[Berny]

@Fergus

19 minutes ago, Fergus said:

Thank you

You are welcome , please see → https://www.kaspersky.com/home-security  ?

Spoiler

 

[SinghO]

Some what along the same lines is that I recently purchased the new 'Premium' with 10 device protection for 3 years. I've previously held a 2 year, 3 device subscription that is up for renewal. When I tried to renew, is said that my payment information needed to be updated. It's weird because I was able to buy the Premium subscription with the same card. So, it's my understanding that 'Total' security is no longer supported.

However, I have 14 more days on that subscription, but can't seem to pull up the new subscription on my app. My old subscription is under my gmail and has both of my parents phones (I downloaded it for them). The new Premium subscription however, is under my other email, but still shows my old subscription as well.

I've tried to download the Premium subscription to my phone, but I'm wondering if because it's still logged in under my gmail that it doesn't show my new Premium term OR...as you mentioned, I have to wait until my old subscription expires in order for it to show up on my phone app? It doesn't quite make sense though, because when I bought the Premium, it says it's active as soon as it's purchased...so wouldn't that overwrite the old subscription?

I'm sorry if this is all confusing. I'm trying to be clearer, but I'm quite stumped.

I can't change my Premium email to the one that has my old subscription either, thinking it would sync both subscriptions on my phone and then once the old one expires, the new one just takes over and 'Total' goes defunct?

Any help would be greatly appreciated.