Domain name does not exist

[amineha284]

Hello, 

I am currently deploying KASAP On premise version in a client infrastructure.

The installation completes successfully. however when trying to register with the client's email adress i get the error "Domain name does not exist".

I tried using another email for example my own or a gmail/outlook one and there is no error. however no email is ever recieved

We are usng login/password for smtp authentication.

Is there a file we can edit directly to change any previous config we have done ? having to reinstall the entire solution is really unhelpful and time consuming

Please help me in solving the issue face above.

 

Edited March 12 by amineha284

[JL - KL DACH]

Hello,

please refer to the online help and check if you can find a topic which discuss your problem
https://support.kaspersky.com/ASAP/1.0/en-US/205085.htm
If not open a ticket with Technical Support here:
https://companyaccount.kaspersky.com/account/login

Best Regards