devices

[smault]

I have Kaspersky plus for 3 devices the problem is 2 devices are the same pc so when i disconnect  one doesn’t matter which i disconnect it removes protection from the pc how do i resolve this please

Edited July 29 by smault

[smault]

I have Kaspersky plus for 3 devices the problem is 2 devices are the same pc so when i disconnect  one doesn’t matter which i disconnect it removes protection from the pc also i cannot add another device because of this how do i resolve this please

[Berny]

@smault Welcome.

11 minutes ago, smault said:

 2 devices are the same pc 

Are you on dual boot ?

[smault]

No I'm not.  But I've had problems with my PC so I've made a backup drive and sometimes switch them But as you know I can only activate kaspersy on one at a time in devices it shows 2 devices so when I try to add another device (a 3rd  PC it always says I have to buy another subscription even though there is only 2 devices activated . I need protection for a 3rd PC and there is no way to add it 

[Berny]

@smault

Please try this ?

1) Disconnect all your devices → https://support.kaspersky.com/my-kaspersky/95350

2) Connect all your devices → https://support.kaspersky.com/my-kaspersky/95241

[smault]

Tried this numerous times 

[Berny]

@smault

Please contact Kaspersky Technical Support
→ https://support.kaspersky.com/b2c/#contacts 
1) Fill in the form
2) Did not find your answer ? Contact Customer Service

[smault]

I think I am going to try a different security service like Norton I'm not getting any results I have tried deleting my devices an the result is the same it always says 3 devices but 2 of them are the same device I have spent a lot of hours trying to resolve it i really don't have the time to keep messing  about with it thank for trying to help