device use - time

[LCMF]

 

Hallo,

Today my son thanked me for adding an extra 8 hours of use time on his PC. I looked at my console and device use settings and it clearly stated 2 hours. I then went to his PC and there the settings also stated 2 hours but the device was not blocked and a side window - hour glass image indicated that he had another 8 hours of use time !!!

Does anyone know What is going on?

[Flood and Flood's wife]

Hello @LCMF,

Welcome back!

1. What is the KSK version & patch → hover the mouse over the KSK icon in the Windows Taskbar.
2. Check the system time, is it synchronized with time.windows.com?
3. Please download/export the KSK Summary, 7day report (see image), 📎 attach to your reply please - with the data we may be able to determine what’s happened🤔  

 

Thank you🙏

Flood🐳

[LCMF]

Hallo.

On my or my sons PC? on my task bar I have the Kaspersky endpoint security 10 for windows.

 

 

[Flood and Flood's wife]

Hello @LCMF,

1. Kaspersky Safe Kids version & patch → hover the mouse over the KSK icon in the Windows Taskbar.
2. Son’s device operating system, version & build? In Windows search🔎 field type  winver   press enter
3. Is KSK also installed on your device? If “no”, how is KSK managed/configured etc?

• Kaspersky Endpoint Security 10 for Windows is from Kaspersky’s business product range. 

Thank you🙏

Flood🐳

[LCMF]

Attached is the 7 day summary on my PC?

 

[LCMF]

and The KSK version on my son’s PC is:

1.0.4.304 ( c )

 

 

[LCMF]

KSK is not installed on my device/PC. I log in to kaspersky  and change settings as a parent for my son’s PC.

I have Endpoint Security 10 for Windows on my PC.

My son has windows 7 version 6.1 built 7601 operating system

[Flood and Flood's wife]

Hello @LCMF,

Thank you for the information & the report👌

1. KSK is up to version 1.0.5.6123 e 

 

• 🅰 Uninstall KSK following How to remove Kaspersky Safe Kids for Windows from your computer - ensuring to shutdown the computer at the completion of the uninstall, using Shutdown, not Restart, power computer on, login.
• 🅱 Download a new KSK installation file, install, check the version & patch are 1.0.5.6123 e 
• ☢ Opera is not a supported browser☢

Thank you🙏

Flood🐳

[LCMF]

Hallo and thank you very much for your help.

I did all that you said but I also just noticed that when you upgraded the version you changed by default the setting to ‘show warning’ instead of ‘block device’. I was not aware of the change of setting and now, after setting back to ‘block the device’ everything is good, again.

Thank you very much for all.

[Flood and Flood's wife]

Hello @LCMF,

You’re very welcome☺ !

We’re delighted the issue is resolved🤸

Thank you so much for letting us know🙏

Flood🐳