Device Management Access

[Alberto Araujo]

Hi,

 

In Settings/Active settings, I activated the protection by user (this reduces the risk of unauthorized or unintended changes in the functioning of the application).

 

Despite having this functionality activated, the PC User can click in the "Subscription is active" button, on bottom left option of the menu, and from there he can click in the "...", choose the "Manage devices" option, and he can then manage the devices through the webpage.

 

The user should not be able to have access to it.

How can I prevent this to happen?

Can I please have some instructions or steps to stop that access?

 

Many thanks,

Alberto Araujo

[Flood and Flood's wife]

1 hour ago, Alberto Araujo said:

In Settings/Active settings, I activated the protection by user (this reduces the risk of unauthorized or unintended changes in the functioning of the application).

Despite having this functionality activated, the PC User can click in the "Subscription is active" button, on bottom left option of the menu, and from there he can click in the "...", choose the "Manage devices" option, and he can then manage the devices through the webpage.

The user should not be able to have access to it.

How can I prevent this to happen?

Can I please have some instructions or steps to stop that access?

Hello @Alberto Araujo, 

Welcome!

• Read: How to password-protect access to the application management functions

1. Which subscription have (you) shared with the *Users* & has the sharing been done according to Kaspersky's documented procedure, read: Shared protection
2. Does (your) MyKaspersky account have 2FA enabled, active & is it working? 
3. Has the Kaspersky application been *password protected*? *see image, select Reveal hidden contents* 

Spoiler

• IF the answer is 'Yes' to both 2. & 3. -> contact Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts -> select Email, then fill in the template as shown, select (your) Kaspersky application from the drop-down-list (A); include a *detailed history*: 

Please share the outcome, with the Community, when it's available?

Thank you🙏
Flood🐳+🐋

Edited 4 hours ago by Flood and Flood's wife
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