Device has become unmanaged

[babak]

Hello. Could anyone please tell me what cause Device has become unmanaged message appears on Critical device status?

[KarDip]

Hello, welcome to the new Kaspersky Community. Have you tried rebooting the computer? Is the software up to date? Can you give more detail like logs or error reports?

[babak]

Thanks for prompt reply. I guess problem solved. When computer turnd on it disappeared from critical status page. I am just interested in when the same computer could be appear on that page again? X computer was last updated 5 days ago and shown on critical status page. Z computer was last updated 2 month ago but it is on warning status page. is it normal?

[KarDip]

Hi, your welcome babak have you checked the auto start sync settings?

[babak]

Hi. no i have not. how and where i can check it from. could you please tell me?

[KarDip]

Okay babak what Kaspersky product for business do you have installed?

[babak]

Kaspersky security center 11

[KarDip]

Okay thanks babak try this https://help.kaspersky.com/KESWin/11/en-us/128004.htm

[babak]

This is about application start up. You think that agent not started when computer turn on, right?

[KarDip]

Hi babak well do you have it on auto start or do you do it manually, maybe that's why it fixed itself after refreshed could be freezing unresponsive before woke up and after few minutes of computer activity. I have a question is this what you are using Kaspersky Endpoint Security 11? And Kaspersky Security 10?

[babak]

Well administration is kaspersky security center 11 and as antivirus we use endpoint security

[KarDip]

Okay babak thank you for that information as it is good to know we are working on the correct Kaspersky Security Product.

[KarDip]

Also babak do you have the latest March 25 auto patch installed.

[babak]

i am afraid i will not be able to look at it. because i am end user and can only monitor status of computers on kaspersky. Is there any way i can look at it?

[KarDip]

Hi babak do you mean the latest March 25 auto patch update?

[KarDip]

Hi babak or do you mean Kaspersky endpoint security information. Anyway you can look here. https://support.kaspersky.com/14615

[KarDip]

Hi babak when does your licence expire? I can give you the download link if you want to update to new version with purchased Licence Key.code.

[KarDip]

Okay babak if i have given everything you need to know about Kaspersky Endpoint Security-11 if you have the time please hit the like thumb. Thank you.