Device has become unmanaged

[JSilvaG]

Hi there,

From one day to another I have around 100 devices as "Devices has become unmanaged".
How can I avoid that?

I can do telnet from the PCS to the Server 13000 port  but not 14000.

I have attached the GSI of the KSC Server (GSI6_KSC.zip) + GSI from two affected machines, please help.

[KESuser]

If this is the same issue we faced:I think there was an openssl patch for the NetAgent, and for the groups that we have configured Automatic Installation it automatically reinstalled NetAgent with the patch.

For some reason, whenever NetAgent is updated (since version 13) KES SC is considering it a new device and marking the old one as unmanaged, then we have to again move from Unassigned devices to the correct group.

 

I hope Kaspersky solved this issue, we cannot afford to do this after each update.

This is also creating issue with licenses considering each PC is using two licenses now until we delete the old device entry, totally frustrating.

[JSilvaG]

Well, I have tried a lot of configuration and it’s not working. I lost connection with more than 75% of my computers. I created two tickets and no one seems to care about. I’m done wasting time with this. I’ll not renew my KSC licences next September, which I been using from the last 6 years for my company, I used to like but I have became unmanageable.