Device control not working properly

[Peace]

Dear Team,

 

We implemented device control on our cloud workspace infrastructure and it still does not work.

exclusion done

name

Device\Device ID: USBSTOR\DISK&VEN_GENERAL&PROD_UDISK&REV_5.00\6&591A878&1&_&0

error

Device\Device type/Bus type: Removable drives
Device\Device ID: USBSTOR\DISK&VEN_GENERAL&PROD_UDISK&REV_5.00\6&591A878&1&_&0
Device\Device VID/PID: VEN_GENERAL&PROD_UDISK
User: UNITRUST\itdesk (Not defined)
Result\Decision: Block
Result\Operation: Disconnect

 

Please help.

[Flood and Flood's wife]

Hello @Peace,

Welcome!

It’s not necessary to raise 2 identical Device control not working properly topics. 

Thank you🙏

Flood🐳

[Flood and Flood's wife]

Hello @Peace,

Welcome!

Please post the following information:

1. System name, operating system, version?
2. Kaspersky software name & version?

• If no-one from the Community has the answers to the queries, please contact the Kaspersky Technical Team, via your Kaspersky Company account.

Thank you🙏

Flood🐳

[Peace]

Hi Flood,

My apologies, it was in error.

System name: HP

OS: Windows 10 1803

Kaspersky software: KES Cloud Plus, 11.3

Thank you.