Desktop Sharing Through Web Console From Helpdesk PC

[Maqsood Ahmad]

Dear All,

We are trying to take a windows desktop sharing connection to a client system through KSC Web console. However did not successfull in that.

But I m getting the following error, kindly guide :

connection terminated.

[Hype_D]

Hi, 

I can't see any attachement in your post, and what do you mean by "windows desktop sharing connection" ? 

Do you mean to say Remote desktop connection? if so, could you check if there's any appliance like a firewall between the client and the server that might be blocking port 3389. 

Best Regards,

-AD

[ElvinE5]

There are several conditions

1. You must have a license of at least Advanced (KSC server activated)

2. The administration agent is installed and available on the client

3. For a “shadow connection” there must be an active user session on the device

4. for RDP (as said @Hype_D) port 3389 is available on the client device Well, check one hundred network rules do not block access to the device