Deliver Reports

[Eman Esmail]

I faced issue related to deliver reports which is threat statistics reports are empty even the managed devices generate events and local reports

Two weeks ago, all reports were sent correctly, I checked all configuration and maybe it's related to mismatch version between agents and KSC

 

1- Used KSC cloud console with the below version KES 12.2.0.462 | KNA 15.1.0.21087

 

[Tahmeed702]

On 8/20/2025 at 4:35 AM, Eman Esmail said:

I faced issue related to deliver reports which is threat statistics reports are empty even the managed devices generate events and local reports

Two weeks ago, all reports were sent correctly, I checked all configuration and maybe it's related to mismatch version between agents and KSC

 

1- Used KSC cloud console with the below version KES 12.2.0.462 | KNA 15.1.0.21087

 

check in event repository , do virus outbreak events got saved properly or not , try to generate events in pdf or html format , we recommend to upgrade keswin to 12.10 version and KSC to 15.1 version 

[Renan Corassa]

Do you want to search for information about the Proxy group?

[Eman Esmail]

On 8/21/2025 at 10:32 PM, Tahmeed702 said:

check in event repository , do virus outbreak events got saved properly or not , try to generate events in pdf or html format , we recommend to upgrade keswin to 12.10 version and KSC to 15.1 version 

It's cloud console which is version 15.4 and I upgraded both KNA to be 15.4 and KSE to be 12.10 and i attached the outbreak configuration . Could you help me how to check the events you mentioned

On 8/22/2025 at 2:54 PM, Renan Corassa said:

Do you want to search for information about the Proxy group?

I have only one group which is inherited from managed devices all configuration is the same which no any change month ago 

Edited 5 hours ago by Eman Esmail