Deliver Reports

[Eman Esmail]

I faced issue related to deliver reports which is threat statistics reports are empty even the managed devices generate events and local reports

Two weeks ago, all reports were sent correctly, I checked all configuration and maybe it's related to mismatch version between agents and KSC

 

1- Used KSC cloud console with the below version KES 12.2.0.462 | KNA 15.1.0.21087

 

[Tahmeed702]

On 8/20/2025 at 4:35 AM, Eman Esmail said:

I faced issue related to deliver reports which is threat statistics reports are empty even the managed devices generate events and local reports

Two weeks ago, all reports were sent correctly, I checked all configuration and maybe it's related to mismatch version between agents and KSC

 

1- Used KSC cloud console with the below version KES 12.2.0.462 | KNA 15.1.0.21087

 

check in event repository , do virus outbreak events got saved properly or not , try to generate events in pdf or html format , we recommend to upgrade keswin to 12.10 version and KSC to 15.1 version