databases are extremley out of date

[tharaa115]

I have not used my devise for more than 15 days and when I turn it on and try to do scan a message popped up stating that update is not possible in my Kaspersky every thing was fine but in the update window 'databases are extremely out of date' was written when I press update the impossible message appeared on the desktop

1. what should I do ?:tired_face:

[Berny]

Welcome. Please check this pinned Topic : https://community.kaspersky.com/kaspersky-internet-security-13/update-issues-checklist-1312

[Flood and Flood's wife]

(update window) 'databases are extremely out of date' when I press "update" the impossible message appeared on the desktop

1. what should I do :tired_face:?

Hello tharaa115,

1. Additional to the information from @Berny, if the issue remains unresolved please refer to : https://support.kaspersky.com/common/error/update/14682

NOTE: IF you do UNINSTALL, during the uninstall process, select:

1. Save LICENSE information ONLY.
2. When then uninstall completes: REBOOT - power OFF/ON device.
3. Reinstall Kaspersky software
4. When then reinstall completes: REBOOT - power OFF/ON device.
5. Run a MANUAL update.

Please let us know how you go? Thanks!

[tharaa115]

thank you all . my computer showed that there is update I clicked update and restart and everything was fixed by itself now I can do scan :dancer::dancer:

[Flood and Flood's wife]

Brilliant, tharaa115, thank you so much for letting us know:pray_tone2::relaxed:! If the device is going to be "unused" for lengthy periods, if at all possible, it's good practice to "wake it up" every few days, check the software is up-to-date and if necessary, run a manual update. Best regards

[moulikd]

thank you all . my computer showed that there is update I clicked update and restart and everything was fixed by itself now I can do scan :dancer::dancer:

Did reinstalled the software?

[Flood and Flood's wife]

Did reinstalled the software?

Hello moulikd, Welcome! Is your Kaspersky software having problems with updating, is the error, the same as tharaa115: 'databases are extremely out of date' ? If "yes", please follow: “Databases are out of date” and "Databases are extremely out of date" notifications If it's another issue, please post back with:

1. Operating system: (a) full name? (b) version? (c) build? (d) release?
2. Kaspersky software name? (a) free? or licensed? {see note at the end of my reply} (b) version? patch(x) x=letter? Find Kaspersky Lab product version
3. An image of the issue please?

Please let us know? Thank you:pray_tone3:. Note: Kaspersky free software has (config) limitations, advertising & no Technical Support. If we know this, we ensure we never waste your time, advising you, for example: "contact Technical Support".

[Berny]

moulikd Also , concerning this Topic subject "Databases are extremley out of date" please check this pinned Topic : https://community.kaspersky.com/kaspersky-internet-security-13/update-issues-checklist-1312

[Farmer]

please check pinned Topic :

Berny ble mae'r cyswllt canolog â'r holl bynciau wedi'u pinio? Where are all pinned topics?