Database Update task failed on KESS

[Tahmeed702]

I have run a task Database update on KESS , but the task is failing , i am not getting why even it is failing on to many devices. Screenshot attached .

 

[Renan Corassa]

What update source are you using?
KSC or Kaspersky Cloud Server?

Has the task to Download Updates to the Administration Server repository already been started and completed?

This task will work if you use the KSC source to use the KESS update task on Endpoints.

[Tahmeed702]

Just now, Renan Corassa said:

What update source are you using?
KSC or Kaspersky Cloud Server?

Has the task to Download Updates to the Administration Server repository already been started and completed?

This task will work if you use the KSC source to use the KESS update task on Endpoints.

Update source is KSC and "Download Updates to the Administration Server repository" was completed I have 600 Atm machines but 459 Atm got task failed , so i tried clear update repository and then re run the task "Download Updates to the Administration Server repository" .

[Demiad]

@Tahmeed702, hello, you can try to appling the same solutions from the next article: https://support.kaspersky.com/15980