database is up to date, updated 12/24/2019, database released 6/19/2019

[mariusz]

Testing Kaspersky Cloud, installed an agent on a test device (Win10), all good, a policy has been applied, a license has been applied, updates were download and… it shows:

database is up to date, updated 12/24/2019, database released 6/19/2019

 

Any ideas?

[Flood and Flood's wife]

Hello  @mariusz,

Welcome!

1. Which Kaspersky software is installed, name, version & patch(x)?
2. Has the test device been rebooted using SHUTDOWN, not Restart?
3. Is the device system date and time correct? 
4. In the Kaspersky application reports, do any database updates show a failed status? 

Please let us know?

Thank you

[Berny]

@mariusz Also, please check this pinned Topic

[Flood and Flood's wife]

Hello  @mariusz,

If you’ve installed Kaspersky Cloud, Products for Home software, please do let us know, so the Moderators can move your Topic from Products for Business, Kaspersky Corporate Products ?

Thank you🙏