Custom Windows Theme

[tistou77]

Hello

If we use a custom Windows theme (available on the Store or other) Kaspersky shows some empty windows
If the theme is not called aerostyles.mss

Window to notify the license period :

I don't know where to post this to give this info

Thanks

[harlan4096]

Welcome to Kaspersky Community.

 

Provide exact version of Kaspersky Product and Operating System.

[tistou77]

Hello

Windows 11 22621.1992 and Kaspersky Standard 21.13.5.506(a)

The problem appears if the theme file is not named aero.msstyles

Thanks

Edited July 19, 2023 by tistou77

[harlan4096]

Kaspersky uses Microsoft NetFrameWork from the system, don't know if this has something to be with the issue...

 

Your best bet is to contact to K. Support K. Support

[tistou77]

I tested with the 2 themes, the original Windows one (aero.msstyles), it's good
Another theme got on the Store (xxxxx.msstyles), and empty windows

I have already contacted the support, it requires tons of tests while just this one is more than enough
I will contact them again and see.

Thanks

[tistou77]

The support answered me asking me to do a lot of manipulation with different software to identify the problem....

Not having time to do so, I just replied that the problem was already identified and that their service just had to test with another theme (theme with a different file name than aero.msstyles)
Or even rename the aero.msstyles file and choose this theme in the theme settings (Settings)

nothing complicated, and if K is not using windows theme (aero.msstyles) just fix this problem

I don't have much hope, the developers still haven't solved a bug identified since the beginning of the year ?
Admittedly, not too embarrassing if we don't use the third-party software in question

Edited July 19, 2023 by tistou77