Critical: Not all components were updated [MOVED]

[Xcalibur7]

Hi,

 

recently we are always received this message from our office user as per below:

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Event 'Not all components were updated' has occurred on device MINGMING in Windows domain WORKGROUP on 2021-07-13T04:07:16 Event type: Not all components were updated Result description: Error

Error: Not all components were updated

User: user01\user01 (Active user) Release date: 13/7/2021 11:57:00 AM

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what should i do, please advice

 

thank you

[ak01]

if the computer is running for a long time, a reboot of OS would probably solve the issue.

[Xcalibur7]

if the computer is running for a long time, a reboot of OS would probably solve the issue.

Hi ak01,

 

laptop on and off everyday. is there any other suggestion? now laptop frequently hang/stuck.

 

[Guest #37]

Hi,

Please, create the request to technical support team in Kaspersky Company Account.

Attach in the request the getsysteminfo (gsi) of the laptop for review.

Download gsi: https://media.kaspersky.com/utilities/ConsumerUtilities/GetSystemInfo6.2.1.13.exe

Regards

[ak01]

From my experience, this error is gone after reboot (if the computer is running for a long time) but completely uninstall KES, reboot and install KES (11.6) again also solves such issues.