Couldn't stop auto renewal ?

[insann]

Hi all, I try to stop auto renewal for my subscription but I couldn't.

I followed all steps but found nothing.

Also, I tried to reach chat support team and chat system keeps move me to automated chat !

 

steps sent to me on this link by kaspersky

 

KL box (kaspersky.com)

 

[mona1958]

I have same problem. Could use somebody's help. Tks

[Flood and Flood's wife]

32 minutes ago, mona1958 said:

I have same problem. Could use somebody's help. Tks

Hello @mona1958

Replied in:

Unable to cancel Auto Renewal.

Thank you🙏
Flood🐳+🐋

[Flood and Flood's wife]

On 8/15/2023 at 12:09 AM, insann said:

I try to stop auto renewal for my subscription, but I couldn't.

Also, I tried to reach chat support team and chat system keeps move me to automated chat !

Hello @insann,

Welcome!

We're so sorry no-one responded to your topic😧!!

The easiest way is to go directly to Kaspersky Customer Service, as follows: go to https://support.kaspersky.com/b2c#contacts - select Email -> then select Order and payment issues, How to stop/cancel automatic renewal? as in the following image - IF (your) software is different, fill in the software (you) have:

It's important to provide the email address (you) used when (you) purchased the software, the correct name of the software, the date of purchase & the Order number - if (you) have it.

After submitting the request to Kaspersky Customer Service - you will receive an automated email - with an Incident request number - beginning with INC0000*, then it may take up to 5 to 7 business days for the request to be processed. 

Kaspersky's documentation for the process is: What to do if you couldn't cancel auto-renewal of your license.

💥IF there's any issues, please post back - explaining the problem & include the Incident request number? 

Thank you🙏
Flood🐳+🐋