Constant Kaspersky Green Screen

[SAJFLADD]

I'm using KIS, with a paid subscription, on a Nokia 2.4 mobile, using Android 11. A few days ago, when I opened KIS, the usual green screen appeared but instead of opening the app, the green screen persisted. I uninstalled the app and reinstalled KIS, which solved the problem. However, now,  a few days later, the same thing's happened again - so what's going on - how do I get the app to open fully?

Edited May 27, 2022 by SAJFLADD

[Igor Kurzin]

Hi @SAJFLADD, please contact technical support via https://support.kaspersky.com/b2c/