Console problem after update KSC 12 to 13

[DaniAvi]

Hello,

I just upgraded my KSC for 12 to 13 and face now a problem.

the Console not load properly when managing the administration server.

See image attached.

Any idea and suggestion are welcome

 

[ak01]

normally, it takes some time (a few minutes) until the ksc (console) is useable (especially after an upgrade)

[DaniAvi]

@ak01 Thankyou for your answer… but in my case it never came up (waited ~15 minutes)

[ak01]

check the event log (special kaspersky categories)….

[ak01]

normally, KSC server logs error messages (e.g. if it does not start, cannot access DB...) to microsoft eventlog into special categories (see “Applications and Services Logs”):