confusion regarding licensing of kaspersky internet security

[RickXU]

Hello, so i recently bought a license of internet security from an online dealer, the key worked fine but when i checked the license details in my kaspersky website, its showing kaspersky internet security 2021, so is my current solution which i downloaded after entering the key in site is of 2021 edition? so am i using an old edition? is there 2022 edition? or key doesnt affect these stuff?

any help would be much appreciated, thank you. 

Edited August 8, 2022 by RickXU

[Schulte]

Hello @RickXU, Welcome.

There is no need to panic.

With a valid license key you can always use the latest Kaspersky version, it upgrades itself if necessary.
The 2021 key is also valid for the versions 2022, 2023, 2024.

[Anoopzac]

I just bought a similar license of internet security from an online dealer: Kaspersky Internet Security 2021 3 Devices 1 Year Kaspersky Key GLOBAL. My current license runs out in 3 days and when I keyed in the activation code, the message "Could not send an auto-renewable subscription to the installed application" popped up in response. Why is that - isn't the 2021 license not valid for use in 2022? Do help.

[Flood and Flood's wife]

1 hour ago, Anoopzac said:

1. I just bought a similar license of internet security from an online dealer: Kaspersky Internet Security 2021 3 Devices 1 Year Kaspersky Key GLOBAL.
2. My current license runs out in 3 days and when I keyed in the activation code, the message "Could not send an auto-renewable subscription to the installed application" popped up in response.
3. Why is that - isn't the 2021 license not valid for use in 2022?

Hello @Anoopzac, 

Welcome!

1. Which "online dealer", was the Kaspersky Internet Security 2021 3 Devices 1 Year Kaspersky Key GLOBAL license purchased from & have you contacted the dealer? 
2. Where did you key in the activation code? 
3. Submit a request to Kaspersky support, select either Chat or Email, then fill in Activation & License issues, Other template; support will help you if they can.

Please share the outcome with the Community, when it's available?

Thank you?
Flood?+?

Edited September 9, 2022 by Flood and Flood's wife

[Anoopzac]

Thank you for your reply. The online retailer has gotten back to me and have promised to look into it and send a new activation code after the weekend. Will wait and see if that materializes and then will let you know.

Thanks and God bless!

[Anoopzac]

Just to upadate you all, I was able to store the same key in my.kaspersky.com portal and once my current license expired, was able to activate the new key. So thankfully it was not a bad key that I was sold, just that auto renew was not the right option. It had to be manually activated. My mistake. Thankfully it is resolved now. And thanks to you guys for your listening ear. God bless! 

[Flood and Flood's wife]

Hello @Anoopzac, 

Welcome back!
That's wonderful, thank you for taking the time to let the Community know the outcome?
We're delighted to read the issue is resolved!
Flood?+?

Edited September 12, 2022 by Flood and Flood's wife