Completely locked out of Windows by Kaspersky.

[Fakbat]

I bought and installed Kaspersky Total Security, setup passwords,wrote them down etc. Restarted at some point (Windows 10) and it won't accept my 'main' password. Had I known that the 'main' password would lock me out of Windows, of course I wouldn't have made one. Nothing works. Everything I try asks for a password that it doesn't accept. Any ideas?

[Guilhermesene4096]

@FakbatWelcome

As I understand it, you have set a password on KTS and this is preventing you from accessing Windows? 🤷‍♂️

When you set/change the KTS password, it is set only on this product and not on the operating system.

Please see it → How to reset a password for a Kaspersky application

Edited February 15 by Guilhermesene4096

[Flood and Flood's wife]

30 minutes ago, Fakbat said:

I bought and installed Kaspersky Total Security, setup passwords,wrote them down etc. Restarted at some point (Windows 10) and it won't accept my 'main' password. Had I known that the 'main' password would lock me out of Windows, of course I wouldn't have made one. Nothing works. Everything I try asks for a password that it doesn't accept. Any ideas?

Hello @Fakbat, 

Welcome!

1. IF the issue is the Kaspersky application password is locked / inaccessible -> read: I forgot my password. What should I do? You will be running Kaspersky's password resetting tool: KLAPR.zip. The tool must be run with the computer in Safe Mode - follow the instructions carefully. 
2. *After* the password is reset - you can choose to use a password OR have no password - it's your choice. 
3. IF (you're) locked out of Windows, click the Windows -> Reset Password option found below the password field. This option will appear for local Windows 10 accounts after entering the password incorrectly once. Windows 10 will ask a series of security questions that you set up when you created the account. You'll be able to change the password if you answer the questions correctly.
4. OR, if (you've) previously created a Password reset disk, use it. 
5. OR contact Microsoft support. 
6. OR, reinstall Windows 10.

If you get stuck or need help - please post back?  

Thank you🙏
Flood🐳+🐋

Edited February 15 by Flood and Flood's wife
modified 1. Added 3. 4. 5. 6

[Fakbat]

Well, I stuck. It won't boot into Safe Mode, just goes back to the password entry. I only have my phone so I can't transfer KLAPR to anything useable, I've been at this since 6am and I have no idea.

[Fakbat]

Thanks for your help but I think there's nothing left to do other than pull the hard drive, get another laptop and see if I can recover anything with a USB bridge. I really can't believe it, I've lost everything because of Kaspersky?

[Flood and Flood's wife]

5 minutes ago, Fakbat said:

Well, I stuck. It won't boot into Safe Mode, just goes back to the password entry. I only have my phone so I can't transfer KLAPR to anything useable, I've been at this since 6am and I have no idea.

Hello @Fakbat, 

Thankyou for posting back & the update!

(1) Contact Microsoft Technical Support & (2) Kaspersky Customer Service: https://support.kaspersky.com/b2c#contacts - on the support page select either Chat or Email, then fill in the template as in the following image; make sure you provide Support with a *detailed* history

Thank you🙏
Flood🐳+🐋

[Fakbat]

Unfortunately I have tried to contact Kaspersky. No reply in 24hrs. I just can't believe it. I don't really see how Microsoft can help when the problem was caused by Kaspersky... Very upset, so many pics. My brain  isn't working anymore now. Thanks.

[Flood and Flood's wife]

6 hours ago, Fakbat said:

Unfortunately I have tried to contact Kaspersky. No reply in 24hrs. I just can't believe it. I don't really see how Microsoft can help when the problem was caused by Kaspersky... Very upset, so many pics. My brain  isn't working anymore now. Thanks.

Hello @Fakbat, 

Thank you for posting  back & the update!

1. *Depending on the region/location* Kaspersky Online Chat agents may be available, or contact by Email, if (you) received an automated incident acknowledgment email - after logging the request, prefixed with INC0000, a Kaspersky support agent will respond, it may take 2 to 5 business days, but often is quicker.
2. We also encourage (you) to raise the issue with Microsoft Technical Support. 

Thank you🙏
Flood🐳+🐋