Fakbat

Unfortunately I have tried to contact Kaspersky. No reply in 24hrs. I just can't believe it. I don't really see how Microsoft can help when the problem was caused by Kaspersky... Very upset, so many pics. My brain isn't working anymore now. Thanks.

Thanks for your help but I think there's nothing left to do other than pull the hard drive, get another laptop and see if I can recover anything with a USB bridge. I really can't believe it, I've lost everything because of Kaspersky?

Well, I stuck. It won't boot into Safe Mode, just goes back to the password entry. I only have my phone so I can't transfer KLAPR to anything useable, I've been at this since 6am and I have no idea.

I bought and installed Kaspersky Total Security, setup passwords,wrote them down etc. Restarted at some point (Windows 10) and it won't accept my 'main' password. Had I known that the 'main' password would lock me out of Windows, of course I wouldn't have made one. Nothing works. Everything I try asks for a password that it doesn't accept. Any ideas?