Client with KES 12.0.5 Unable to login to gmail

[Tegoeh R]

 

Client are 

 

and for policy profile is here ...

https://drive.google.com/file/d/1F22UUZd8teMoxQ1jlJhi7JcCPSZQ8BS6/view?usp=sharing

 

any help is appreciate 

[Zied]

Hi Tegoeh,

Are you sure that it's related to KES? Is the problem solved by exiting KES? If so, disable encrypted connections scan & Web Threat Protection & check the behavior :

https://support.kaspersky.com/KESWin/12.5/en-US/175124.htm

https://support.kaspersky.com/KESWin/12.5/en-US/128209.htm

You can configure exclusions on both modules after that.

[Tegoeh R]

On 7/11/2024 at 11:05 PM, Zied said:

Hi Tegoeh,

Are you sure that it's related to KES? Is the problem solved by exiting KES? If so, disable encrypted connections scan & Web Threat Protection & check the behavior :

https://support.kaspersky.com/KESWin/12.5/en-US/175124.htm

https://support.kaspersky.com/KESWin/12.5/en-US/128209.htm

You can configure exclusions on both modules after that.

yup end up with disable both protection 😓

[Zied]

Now you can exclude the web address from encrypted connection scans :

https://support.kaspersky.com/KESWin/12.6/en-US/175151.htm

Edited August 2 by Zied