Child asked for extra time

[Guest #1480]

Hi, sometimes my child asks for extra time on his laptop and I will give it to him ( for example, I may allow 1 hour of extra time). Does that extra time apply only to that day or does it apply to extra time for the week?

[Anna]

@FLOOD Can someone answer this?

I’m using latest Safe Kids for Windows - PC is restricted to 2h per day. Yesterday kid asked to give extra 2h - which I approved and I assumed that he used these extra hours yesterday. Today I realized that kid is using PC for almost 4 hours - in the settings its still 2h per day but on report I see blue text for today -  “extra time added” - so what is going on? I did not see and approve any requests for today. 

[Flood and Flood's wife]

Hello @Anna,

Welcome!

• Is KSK licensed?

Please post images of:

1. Device use, Time Limit 7 day settings configured? 
2. Notifications settings?
3. 7 Day Report. 

Thank you🙏

Flood🐳

[Anna]

Now I see something else.

Today is 4/3 and my local time is 11pm ET. On kids PC its 4/3 and time is 10pm CT.

Report sees 4/2 as today’s date. I added extra time, but it was yesterday… So, Looks like kids were using PC today using yesterday’s allotment. Report for 4/3 is empty. Does report based on russian timezone?

 

[Flood and Flood's wife]

Hello @Anna, 

• If KSK is licensed, contact Kaspersky Technical Support, provide full problem history/detail, screenshots of the error and a GSI & Windows Logs; Support may also request KSK Traces, they will guide you with the collection of these.

Please let us know the outcome when it’s available? 

Thank you🙏

Flood🐳