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Can't uninstall the app on child's phone as a parent.


Rsan
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So my kid has a Samsung S9 now I'm trying to uninstall the application, but the application then asks for the account password. But here is the catch when I fill the password it says that the password is incorrect, while I know that the password is indeed correct. I even changed the password so if can see if this problem would persist and it does. 

 

Please help someone!

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Hello @Rsan

Welcome!

  • IF (your) KSK is Premium, not Free, log a case with Kaspersky Support, select either Chat or Email, fill in Application malfunction, Other template; Support may request logs, traces & other data, they will guide you. 
  • When it's available, please share the outcome with the Community? 

Thank you🙏

Flood🐳+🐋

Resource:

Remove the app from your child's device

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