Hi, I have just upgraded my PC to Windows 11 (after I had a catastrophic failure in my operating system) and now when I click on the Kaspersky icon in my Systems Tray I get no information. I know Kaspersky is still operating but I can't see any information. I have attached a photo of what is happening. 

Hello @Magpie, welcome.

It is entirely possible that the Kaspersky GUI was damaged during the Windows upgrade.
To determine or rule this out, I would first uninstall Kaspersky using the corresponding Windows function. After restarting the computer, reinstalling the software may fix the error.

My kaspersky as disappeared all together paying monthly and waiting my tim and effort trying to get help

@Rosie101 Welcome.

Do you have access to https://my.kaspersky.com/MyLicenses#/portal/pages/licenses  ?

On 1/20/2026 at 8:07 AM, Schulte said:

Hello @Magpie, welcome.

It is entirely possible that the Kaspersky GUI was damaged during the Windows upgrade.
To determine or rule this out, I would first uninstall Kaspersky using the corresponding Windows function. After restarting the computer, reinstalling the software may fix the error.

I can't uninstall Kaspersky. I have tried using the normal Windows function and for some reason I am prevented from doing that

Please provide version of W11 installed, also be sure You have all the system updates up to date, check also Optionals.

 

There is a new version of Kaspersky 21.24 coming soon.

I am running Windows 11 Pro. How do I check optionals? 

Windows 11, but what revision 25H2, 24H2?

 

In Windows Update settings -> inside Advanced Options, you can check Optional updates.

25H2

Go to Microsoft Store, and Search / Apply updates there.