Can't Reinstall Kasperksky product on my windows pc

[tomassanchez1380]

Greetings, 
I am having trouble reinstalling my kaspersky product I have a registered and purchased product but after reinstalling it says I do not have a valid product or active product. But I do.
Am I missing an installation step ?

 

[Flood and Flood's wife]

5 minutes ago, tomassanchez1380 said:

I am having trouble reinstalling my Kaspersky product I have a registered and purchased product but after reinstalling it says I do not have a valid product or active product. But I do.
Am I missing an installation step ?

 

Hello @tomassanchez1380, 

Welcome!

1. For (your) privacy & security it's important to hide all private information, before posting images to any public forum. We've requested the Mods adjust the image. 
2. Is the email address (you're) using to sign into the Kaspersky application the *same* as the email address that (you) used when (you) purchased the Kaspersky subscription? 

Thank you🙏
Flood🐳+🐋

[tomassanchez1380]

Thankyou! I Was using the wrong email address 

[Flood and Flood's wife]

30 minutes ago, tomassanchez1380 said:

Thankyou! I Was using the wrong email address 

Hello @tomassanchez1380, 

You're most welcome!

Thank you for posting back, we're delighted to read the issue is resolved, well done!!

Flood🐳+🐋