Skip to content
View in the app

A better way to browse. Learn more.
Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Cant recover my vault in a new device

Hi. I appreciatte your help. I have KSOS with password manager included. 

I bought a new device (laptop). First of all, I installed Kaspersky Small Office Security for PC and log in with my account and also says that my suscription is active.

Then, I installed the Password Manager app (via link from Privacy inside the KSOS app), but when I reach the first instance, it's asking me to create a new vault, but not to recover my personal vault already in use.

I tried unistalling and re-installing again, but with no success at all. 

Any help will be much appreciated. Thanks

Featured Replies

Hello,

Welcome.

Should be there login or something like that...
Can you post screenshot?

EDIT : Login into my.kaspersky in program kaspersky then should be work... 

Edited by nexon

Please sign in to comment

You will be able to leave a comment after signing in

Sign In Now
Go to topic listing

Account

Navigation

Search

Search

Configure browser push notifications
Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.