My subscription to Password Manager (version 24.2.0.277) expired yesterday.  When I try to open the vault, a message pops up that I have more passwords than a free version allows and asks me to choose a subscription plan.  Since I am in the U.S., I cannot renew.

How do I export my passwords, so that I can import them into another password manager? 

Is there a way to get temporary access to the vault?

@Natalie Welcome.

To export your passwords please go to :

https://my.kaspersky.com/MyPasswords#/portal/pages/kpm/mainpassword

 

That takes me to an offer for the free version or subscription.  I thought U.S. customers could not even get the free version.

If I do the free version and I have many more than five entries, will I still be able export all information for all entries?

 

Edited May 10, 20251 yr by Natalie

@Natalie

Unfortunately not , in this case you will land on a vault with a limited number of five passwords. 

 

Then I go back to my original question, how do I export my passwords and other information given that my subscription has expired and am not allowed to renew it?

@Natalie

Customer Services in the US are not available any more please try to get in touch with Kaspersky Technical Support ‘Global’ :

https://support.kaspersky.com/b2c/global#contacts 

 

On 5/11/2025 at 2:18 AM, Berny said:

@Natalie

Customer Services in the US are not available any more please try to get in touch with Kaspersky Technical Support ‘Global’ :

https://support.kaspersky.com/b2c/global#contacts 

I have the same issue that just occurred today, and the link to the global technical support doesn't work.  Are there any suggestions on how to export my passwords?  I've tried through MyKaspersky account online, and through the app but continue to get the notice about a free version.  Thanks.