Cant login with Kaspersky account after changing password

[enelee]

Hello,

Following the advise given in my account i set my account to prompt me to change my password every 180 days now i can't login. Also i have a login saved in my password manager for Kaspersky which saved without a username. Very confusing how can i just get a new password using my original email address which is linked to the version Kaspersky currently installed on my machine.

[Berny]

@enelee Welcome.

Please contact Kaspersky Technical Support :
https://support.kaspersky.com/b2c/

 

[Flood and Flood's wife]

39 minutes ago, enelee said:

Following the advise given in my account i set my account to prompt me to change my password every 180 days now i can't login. Also i have a login saved in my password manager for Kaspersky which saved without a username. Very confusing how can i just get a new password using my original email address which is linked to the version Kaspersky currently installed on my machine.

Hello @enelee, 

Welcome!

1. Also, check KPM - Password Generator -> Password History, it's possible the *original* password may have been saved? See image below & Resource: Password Generator, Password history
2. At the MyKaspersky login, have you tried the Forgot your password? option? Resource: MyKaspersky, How to reset your password.

Thank you🙏
Flood🐳+🐋

Edited October 30, 2023 by Flood and Flood's wife
grammar || added question

[enelee]

6 hours ago, Berny said:

@enelee Welcome.

Please contact Kaspersky Technical Support :
https://support.kaspersky.com/b2c/

 

I'm using Kaspersky FREE so i dont see that option only 'forums' or 'FAQ'

[enelee]

6 hours ago, Flood and Flood's wife said:

Hello @enelee, 

Welcome!

1. Also, check KPM - Password Generator -> Password History, it's possible the *original* password may have been saved? See image below & Resource: Password Generator, Password history
2. At the MyKaspersky login, have you tried the Forgot your password? option? Resource: MyKaspersky, How to reset your password.

Thank you🙏
Flood🐳+🐋

Hi,

Thanks, just reset the password duh what was i thinking

thanks

[Flood and Flood's wife]

38 minutes ago, enelee said:

Thanks, just reset the password duh what was i thinking

Hello @enelee, 

That's brilliant, well done👏!

We're so pleased to read the issue is resolved,  thank you for taking the time to let the Community know!

Thank you🙏
Flood🐳+🐋