Can't login to my account

[Flood and Flood's wife]

On 3/31/2025 at 5:46 PM, Miklos said:

Some refund? We have paid for this service and it prevented our kids to do homework and caused a lot of difficult family-time. 
This is not OK!

Hello @Miklos, 

Welcome again!

Read: 

• How to request a refund for a Kaspersky application
• Frequently asked questions about purchasing and returns (Nexway)

(You're) welcome to log a request with Kaspersky Customer Service, https://support.kaspersky.com/b2c#contacts  - select either Email or Chat, then fill in the template as shown; include a *detailed history*.*Also* -> IF using Chat - *before* ending the chat -> ask the operator to email (you) a copy of the chat transcript - otherwise (you'll) have no record of the chat*                                                                 

Please share the outcome with the Community, when it's available? 
Thank you🙏
Flood🐳+🐋

Edited 19 hours ago by Flood and Flood's wife

[yunuo]

Can't login again?! I donno what happened!!

[Danila T.]

9 minutes ago, yunuo said:

Can't login again?! I donno what happened!!

Hello,

We'll fix that in the near future. Try it a little later.