Can't log in to Medium

[Yuki Eliot]

After installing Kaspersky Plus, I can't log in to Medium.com.When I click login, it stays unlogged. Since I bought Kaspersky 2 days ago, multiple problems have occurred. Can anyone help?

[KarDip]

It seems like Kaspersky Plus may be interfering with Medium's login functionality. This can happen when security software blocks or alters web elements required for login, typically due to features like Private Browsing, Anti-Banner, or HTTPS scanning. Here's how to troubleshoot and fix the issue:

Steps to Resolve

1. Check Kaspersky's Anti-Banner and Private Browsing:

   • Open Kaspersky Plus.
   • Go to Settings > Privacy Protection.
   • Temporarily disable Private Browsing and Anti-Banner.
   • Try logging in to Medium.com again.

2. Disable HTTPS Scanning:

   • Open Kaspersky Plus.
   • Go to Settings > Network Settings.
   • Locate Scan encrypted connections and toggle it off.
   • Restart your browser and try logging in.

3. Add Medium to Trusted Websites:

   • Open Kaspersky Plus.
   • Go to Settings > Threats and Exclusions > Manage exclusions.
   • Add https://medium.com as an exclusion.
   • Test the login again.

4. Disable Browser Extensions:

   • If you have the Kaspersky Protection Extension enabled in your browser, temporarily disable it:
     • Open your browser.
     • Go to the extensions/add-ons menu.
     • Disable Kaspersky Protection.
   • Test Medium's login functionality.

5. Clear Browser Cache and Cookies:

   • Open your browser settings.
   • Clear the cache and cookies, especially for Medium.com.
   • Retry the login.

6. Switch Browsers or Incognito Mode:

   • Test the login on a different browser or in Incognito/Private mode to see if the issue persists.

If the Issue Persists

• Contact Kaspersky Support:
  • Open Kaspersky Plus.
  • Go to Support > Contact Support.
  • Report the issue with detailed information, including your OS, browser, and version of Kaspersky Plus.

Let me know if you need further assistance!