Can't download things from Hero Forge

[Kingdinosaur]

Has anyone had any problems using Hero Forge lately?  I've used them in the past without problems but when I tried to download something recently, it warned me about data leakage and something about an expired certificate or certificate chain.

[Flood and Flood's wife]

1 hour ago, Kingdinosaur said:

when I tried to download something recently, it warned me about data leakage and something about an expired certificate or certificate chain.

Hello @Kingdinosaur, 

Welcome! 

1. Go to Kaspersky Reports, in the Search field, search for certificate OR Hero OR Forge - make sure the Detail at the bottom of the Report window is shown - *filter* the Report *if you wish* / right click in the column headings & hide your user name - & make the *date range* as short as possible so you're not screenprinting a month of alerts - then make sure to take a *full screen* screen-print - so we can see what you see? see example image
   Spoiler

   

    

2. Which KTS  version, on the Windows hidden icons, rightclick the Kaspersky icon, select About? 
3. Which OS version & build, read: How to find the version of your operating system?

•  We successfully downloaded: Hero_Forge_Explorer_Demo_3D_Tabletop.zip, Hero_Forge_Explorer_Demo.zip, Hero_Forge_Paladin_Demo.zip -  without any issues?
• We use Kaspersky Premium 21.15.8.493 (a) & Chrome 120.0.6099.71 (Official Build) (64-bit)

Please post back?

Thank you?
Flood?+?

Edited December 9, 2023 by Flood and Flood's wife
pn

[Kingdinosaur]

1.  I've posted an image.  What happens when I try to get a download from my account from the hero forge account, first it blocks it, then if I try to go through (hero forge support said going through their site should be okay) touch.kaspersky starts firing off a dozen times.  This didn't happen in the past.

2. Total Security 21.3.10.391 (k)

3. OS is Windows 10 pro 64bit build 19045

[Flood and Flood's wife]

3 hours ago, Kingdinosaur said:

1.  I've posted an image.  What happens when I try to get a download from my account from the hero forge account, first it blocks it, then if I try to go through (hero forge support said going through their site should be okay) touch.kaspersky starts firing off a dozen times.  This didn't happen in the past.

Hello @Kingdinosaur, 

Thank you for the information & the image!

We understand it didn't happen in the past & we understand what hero forge support have advised you. 

?We need the  SSL connection alert *details* please - the very last alert in the report you've shown - please do the following:  

1.  <  Collapse the side column. 
2.  ⬜ Make the Report window as *big* as possible.
3. In the Search field, type SSL connection 
4. When the  SSL connection alert is filtered, select it.
5. Details are shown in the lower section of the Report window. 

 

 ?Take a *fullscreen* screen-print & post back please?

Please post back?

Thank you?
Flood?+?

[PolarJay]

Hey, I am having the same issue as kingdinosaur.  Did this ever get sorted out?

[PolarJay]

[Flood and Flood's wife]

4 hours ago, PolarJay said:

I am having the same issue as kingdinosaur. 

1. Did this ever get sorted out?
2. v21.3.

Hello @PolarJay, 

Welcome!

1. No, not if people don't post back. 
2. IT appears as tho you're using a version of Kaspersky's old software, please upgrade (free) to the new equivalent - it's explained here: Kaspersky: Basic, Standard, Plus, Premium - info & FAQ, by Danila T. 

• Upgrading / converting (your) existing subscription is on a like-for-like basis, the features available in the old software will be what's available in the new software. 
• Before uninstalling old / installing new - create a System restore point. 
• Before uninstalling old / installing new - make sure (you) have the Activation code for the existing software saved in (your) MyKaspersky account. 
• After uninstalling old, make sure you reboot the computer. 
• Download new software from: https://www.kaspersky.com/downloads#update-product.
• After upgrading run a Database update, allow it to complete, shutdown the computer using Shutdown, not Restart, power-on by pressing the power button, login, recheck the original issue? 

Please share the outcome with the Community, when it's available? 
Thank you?
Flood?+?