Can't download kaspersky network agent in cloud servers

[Ahmat]

Hello

I have new cloud servers and I am using Kaspersky Security Center 12 to handle all servers. I was trying to download kaspersky network agent for cloud servers through Kaspersky Security Center but it says:

Device inaccessible, Device May have been disconnected from the network. 
but the device is connected.

any solution 

Thank you 

Edited August 15, 2022 by Ahmat